Last updated: 1 January 2026
1. Introduction
Cold Cuts Butcher Pty Ltd (ABN 97 698 284 294) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, hold, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website at coldcutsbutcherpty.site or engaging with our services, you agree to the practices described in this policy.
2. What Information We Collect
We may collect the following types of personal information:
- Identity and contact information — your name, email address, phone number, and delivery address.
- Order and transaction details — records of products or services you have purchased or inquired about, including payment information (processed securely through our payment partners; we do not store full credit card numbers).
- Communications — any correspondence you send us, including emails, online form submissions, and messages.
- Website usage data — information collected automatically via cookies and similar technologies, such as your IP address, browser type, pages visited, and referring website.
3. How We Collect Your Information
We collect personal information in the following ways:
- Directly from you — when you fill out forms on our website, contact us by email, place an order, or communicate with us in person or over the phone.
- Automatically — through cookies and analytics tools when you browse our website.
- From third parties — where you have consented or where it is otherwise lawful, we may receive information from payment processors, delivery partners, or publicly available registers.
4. Why We Collect, Use, and Disclose Your Information
We collect, use, and disclose your personal information for the following purposes:
- To process and fulfil orders, including arranging delivery and communicating order status.
- To respond to inquiries, provide quotes, and deliver customer support.
- To improve our products, services, and website experience.
- To comply with legal and regulatory obligations, including food-safety and record-keeping requirements.
- To send marketing communications where you have consented to receive them (you may opt out at any time).
We will not disclose your personal information to third parties for their own marketing purposes without your express consent.
5. Cookies and Website Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. A cookie is a small text file stored on your device by your web browser.
You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website. We use:
- Essential cookies — necessary for the website to function correctly.
- Analytics cookies — to collect anonymised data about how visitors use our site, which helps us improve it.
6. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These safeguards include secure servers, encrypted communications, restricted access controls, and regular security reviews.
Your information is stored securely within Australia. We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.
7. Disclosure of Information
We may disclose your personal information in the following circumstances:
- To our employees, contractors, and service providers who need access to perform their duties (e.g., delivery drivers, payment processors, IT support).
- Where required or authorised by law, including by court order or regulatory authority.
- With your consent or at your direction.
We do not disclose personal information to overseas recipients unless we have your consent or are required by law to do so.
8. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access — request access to the personal information we hold about you.
- Correction — request that we correct any inaccurate or outdated information.
- Withdrawal of consent — withdraw your consent to our use of your information at any time (subject to legal or contractual restrictions).
- Complaint — lodge a complaint if you believe we have breached the Australian Privacy Principles.
To exercise any of these rights, please contact us using the details below.
9. Complaints Process
If you have a concern about how we have handled your personal information, please contact us in writing. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are dissatisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Cold Cuts Butcher Pty Ltd
Email: [email protected]
ABN: 97 698 284 294
ACN: 698 284 294
Victoria 3029, Australia